Privacy Policy

1.1 Data We Collect

• Order data: name, shipping/billing address, email, phone, order history.
• Payment data: processed by third-party payment providers; we do not store full card numbers.
• Account data: if you create an account, your profile and preferences.
• Technical data: IP address, browser type, device information, pages visited, via cookies and similar technologies.
• Communication data: messages you send to customer service, newsletter subscriptions.

1.2 How We Use Your Data

We process your data to:

(a) process and deliver your orders, including payment and shipping;

(b) manage your account; 

(c) respond to your inquiries and provide customer service;

(d) send marketing communications with your consent;

(e) improve the Site, products, and services through analytics;

(f) detect and prevent fraud; 

(g) comply with legal obligations.

1.3 Legal Basis

Where required by the GDPR (EU) 2016/679 or the Swiss Federal Act on Data Protection (FADP), we rely on the following legal bases: performance of a contract (order processing); consent (marketing communications, non-essential cookies); legitimate interests (site security, fraud prevention, service improvement); legal obligation (tax and accounting records).

1.4 Data Sharing

We share personal data only with service providers necessary to operate our business: e-commerce platform (Shopify), payment processors, shipping carriers, email service providers, and analytics tools — each bound by contractual data protection obligations. We do not sell your personal data. Data may be disclosed to authorities where required by law.

1.5 Your Rights

You have the right to: access your data; rectify inaccurate data; erase your data; restrict processing; object to processing based on legitimate interests; withdraw consent at any time; data portability; and lodge a complaint with your local data protection authority.

1.6 Retention, Security & Updates

We retain personal data only as long as necessary for the purposes above or as required by law. We apply appropriate technical and organizational measures to protect your data. We may update this Policy; the current version is always available on the Site.